…and the people who posted are then directed to their online account where they can manage this themselves, or are given the contact information for Customer Service.įirst off, if it’s a trial that you’re canceling but you ran over the seven free days, then you still have 14 additional days after the trial ends to get a full refund. The only folks who have this ability are you (via your online account) or Adobe Customer Care. This is primarily a user-to-user Forum – so we don’t really have the power to help you here, unfortunately. Sometimes people post on the Adobe Forums asking how to change or cancel their Creative Cloud subscriptions… Their reason could be because they aren’t using the software as much as before, or if they need different tools in the collection that aren’t included in their current plan.īut the response from fellow Forum users invariably goes like this:
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